FAQs

Is cash being accepted at stores or will it be card payment only?

Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.

Will there be a limit to how long I can spend at the centre?

No, but we ask that customers are conscientious of others and maintain social distancing.

How will you ensure customers’ safety?

The safety and wellbeing of our customers staff is our first priority. We’ve been working on steps to ensure we can welcome you back in the safest way such as:

  • There will be signs to help remind shoppers to keep a safe distance apart.
  • Our team is running enhanced cleaning practices throughout the centre.
  • Stores will only be allowing a set number of people in at one time.
  • There are several hand sanitising stations throughout the centre as well as in many stores.
  • The majority of external seating is closed off.

Are there any changes to car parking?

No, parking is as normal.

How do I get into the centre - has this changed?

All entrances are open for use.

What shops are open and what are their trading hours?

You can see which shops are trading and their opening hours on their individual store page on our website.

Do I have to queue for each store?

Stores will have a set capacity of people allowed in the store at one time so you may have to queue for access.

Is there any change to the local buses/trains?

Please see our ‘Find Us’ page for information on public transport to the centre.

Are the toilets in Debenhams open?

No, they will however be open for disabled and mother and child on request.

Is Shopmobility available?

Shopmobility is not currently available. We will update you when this changes.

Will there be any changes to the car park lifts?

Lift access will be subject to social distancing guidelines. We ask that one person or one family group use them at a time and give priority to disabled customers and pushchairs.